About Company
Frequently Asked Questions
Find answers to common questions about our remodeling services, process, and what you can expect when working with us.
General Questions
How long does a typical remodeling project take?
The timeline varies based on project scope. A bathroom remodel may take 2-4 weeks, while a full kitchen renovation typically takes 4-8 weeks. Larger whole-house projects can take 3-6 months. During our initial consultation, we'll provide a detailed timeline for your specific project.
Are you licensed and insured?
Yes, we are fully licensed, bonded, and insured. We carry general liability insurance, workers' compensation, and all necessary state certifications. We'd be happy to provide proof of insurance and licensing before starting any project.
Do you provide free estimates?
Yes, we offer free detailed estimates for all projects. After discussing your needs and goals, we'll provide a comprehensive estimate that includes all anticipated costs, materials, and timelines with no obligation.
Project Process
How involved will I be during the remodeling process?
You can be as involved as you prefer. We provide regular updates and involve you in all key decisions. Most clients appreciate weekly progress meetings and daily communication via their preferred method (phone, email, or text).
Who will be working on my project?
Our team consists of experienced, skilled professionals who specialize in different aspects of remodeling. You'll have a dedicated project manager who oversees the entire process, along with our carpenters, electricians, plumbers, and other specialists as needed.
How do you handle permits and regulations?
We handle all necessary permits and ensure compliance with local building codes and regulations. This is included in our service, so you don't have to worry about the paperwork or legal requirements.
Pricing & Payments
What is your payment schedule?
We use a progressive payment schedule tied to project milestones. Typically, we require a deposit to start (usually 10-20%), with subsequent payments due at predetermined completion points. The final payment is due only after you've completed a walk-through and are completely satisfied.
Do you offer financing options?
Yes, we partner with several lending institutions to offer competitive financing options. We can help you explore different plans to find one that fits your budget and needs.
What happens if there are unexpected issues or additional costs?
We thoroughly assess projects before providing estimates, but sometimes unexpected issues arise (like hidden water damage or structural problems). In such cases, we'll immediately inform you, explain the situation, and provide options before proceeding. Any changes to costs will be clearly documented and require your approval.